Frequently asked questions.

  • We recommend brining the follow items:

    • Two towels are essential (towels available for purchase if forgotten)

    • Non-glass water bottles (filtered water and electrolytes will be available for purchase)

    • A change of clothes and bathing suit

    There is no bathroom so please plan accordingly.

  • We are about a two minute walk from the closest public toilet so please plan accordingly! Click HERE for a map to the closest public washrooms.

    There is no shower, we request you shower before arriving.

  • We advise anyone with an existing medical condition to seek advice from their medical practitioner about the safety of using hot and cold therapy before booking.

  • It is located at Downtown Kelowna Marina. Click HERE for the Google map.

  • When you book a shared or private session, you have access to the following amenities:

    • Cedar Sauna

    • Lakewater plunge area

    • Towels for purchase

    • Change rooms

    • Water refill station

    • Electrolytes for purchase

    • Lounge area

    • Cubbies for your belongings (supervised)

  • After careful research we recommend:

    Arrive at Löyly floating sauna on time

    Change and secure your items in the cubbies provided

    Head into the sauna for 5-15 min (max 15 min)

    Head to the cold plunge area for 5 - 60 seconds (Max 2 min)

    Head into the solarium lounge area to allow the body to warm on it’s own for maximum benefit for 1-3 min.

    Repeat the cycle 3 times

  • There is lots of parking on Bernard but please arrive a bit early to get a spot!

  • Reservations are highly recommended since we cannot guarantee a spot when you show up. Booking is available online.

  • Yes, but you must be accompanied by an adult

  • No, Löyly Floating Sauna is a static structure attached to the Downtown Kelowna Marina that does not move from the spot it is secured.

  • Löyly Floating Sauna is an alcohol free facility. Complementary filtered water and electrolytes to purchase will be available since keeping you hydrated is important to us.

  • No, outside food and drinks (other than non-glass water bottles) will not be allowed on the premises.

  • Our sessions are booked for 70 min. If you are looking for a longer session time feel free to book two sessions back to back or look into our exclusive starlight/full moon session (2- hours).

  • Yes, unless you are booking a private session you will be in a shared non-gendered space.

  • Yes! Private bookins are avalable. Perfect for a large group (up to 7 people), or a more intimate experience.

  • We understand that plans change. Our updated policy ensures flexibility while maintaining fairness:

    • 48+ Hours Before Session: Cancellations made more than 48 hours in advance will receive a full refund to the original payment method. Alternatively, clients can self-reschedule via their client portal.

    • 12-48 Hours Before Session: Cancellations requested within this window will be refunded minus a 30% cancellation fee. As an alternative, clients can opt for a one-time free reschedule in the form of store credit.

    • Within 12 Hours of Session: Unfortunately, no refunds or reschedules will be offered for cancellations made within 12 hours of a session.

    Thank you for your understanding and cooperation.

  • No the gift card will not expire.

  • When you make the reservation online the payment will occur.

  • You can book a visit online at our website booking page or by emailing or calling us directly to help you book your session.

  • All bookings will be done online at our website so debit or credit will be accepted.

  • Cedar saunas are naturally very sanitary. A temperature above 85 degrees kills bacteria in the sauna, and we will be bringing the sauna up to this temperature between guests. All of the sauna cleaning products are 100% biodegradable and will be used between guest sessions. We ask that guests bring a towel to sit on to keep the sauna clean for other guests.

    The changing, warming area, and touch point areas will be sanitised after every group.

    The plunge area is lake water therefore no chemicals are needed. The plunge area’s benches and floor will be scrubbed every night to prevent algae build up.

  • Bookings can be made everyday between 7 am & 8:15 pm (times mary vary on holidays). To see available times, check out our calendar on the booking page, or follow us on Instagram for updates.

  • Treat everyone with kindness and consideration. We aim to create a wellness community for everyone. We ask that you be respectful to all guests utilizing the sauna and plunge area.

  • You are in luck, hearing the rain on the metal roof or watching slow snowfall may even enhance your experience